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United Bank for Africa (UBA) recruitment: Customer Service Officers
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United Bank for Africa (UBA) recruitment: Customer Service Officers

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider 
of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.


Role and Responsibilities
Customer Relations: 

  • Ensure proper documentation for all new and existing accounts.
  • Sale to prospective customers UBA's E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
  • Debit cards), enroll new customers, and resolve related issues.
  • Increase product sales, and customer loyalty by maintaining good client relationship.
  • Branch General Ledger (GL) proofing.
  • Cheque book issuance and maintenance.
  • Ensure timely opening of new accounts on the system.
  • Engage customers to cross sell bank products and services
  • Support branch sales and service team.
  • Process customer's account opening, transfer, and closure request.

Requirements 
Key Skills: 

  • Excellent customer service orientation
  • High level of integrity
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented

Knowledge: 

  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements: 

  • Minimum Educational level - Diploma (OND/HND) in any Social science or Art related discipline.

Experience: 

  • Prerequisite -Customer service experience Sales knowledge, skill & experience

Age: 

  • 27 years
To apply click here

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    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

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