Service Level Manager: Assist to Hire
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Service Level Manager: Assist to Hire


  • Determine and document requirements for new or changed services in SLRs, and manage and review them through the Service Lifecycle into SLAs for operational services
  • Monitor and measure service performance achievements of all operational services against targets within SLAs
  • Produce service reports
  • Conduct service review and instigate improvements within an overall Service Improvement Plan (SIP)
  • Review and revise SLAs, service scope OLAs, contracts, and any other underpinning agreements
  • Develop, maintain and operate procedures for logging, acting and resolving all complaints, and for logging and distributing compliment


  • Bachelor’s degree
  • An Advanced degree in Management or Law may be substituted for two years of experience
  • More than 3 experience in managing SLAs is preferred
  • Understand portfolio and relationship to service delivery and able to handle situations when customer demands services outside the scope of the contract.
  • Excellent Customer Relationship Management skills
  • Proven negotiation skills
  • Excellent verbal and written communication skills in English and the local language
  • Advanced skills in Microsoft Office, Excel, MSWord and PowerPoint
  • At least 5 years of experience from Managed Services, Management Consulting or Project Management within the Telecom or similar industry
To apply click here


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