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Service Level Manager: Assist to Hire
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Service Level Manager: Assist to Hire

JOB DETAILS

  • Determine and document requirements for new or changed services in SLRs, and manage and review them through the Service Lifecycle into SLAs for operational services
  • Monitor and measure service performance achievements of all operational services against targets within SLAs
  • Produce service reports
  • Conduct service review and instigate improvements within an overall Service Improvement Plan (SIP)
  • Review and revise SLAs, service scope OLAs, contracts, and any other underpinning agreements
  • Develop, maintain and operate procedures for logging, acting and resolving all complaints, and for logging and distributing compliment

JOB REQUIREMENTS

  • Bachelor’s degree
  • An Advanced degree in Management or Law may be substituted for two years of experience
  • More than 3 experience in managing SLAs is preferred
  • Understand portfolio and relationship to service delivery and able to handle situations when customer demands services outside the scope of the contract.
  • Excellent Customer Relationship Management skills
  • Proven negotiation skills
  • Excellent verbal and written communication skills in English and the local language
  • Advanced skills in Microsoft Office, Excel, MSWord and PowerPoint
  • At least 5 years of experience from Managed Services, Management Consulting or Project Management within the Telecom or similar industry
To apply click here

Testimonial

  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."

    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."

    Ex-Student (PERSONAL EFFECTIVENESS & MASTERY)

    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."

    Ex-Student (DEVELOPING PROBLEM SOLVING SKILLS AT WORK)

    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday