Service Desk Engineer: Assist to Hire
- Provide general first level technical support to end users organization-wide.
- Man the helpdesk and respond to all helpdesk calls.
- Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues onto the central database.
- Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
- Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware operational issues e.g. network connectivity, printing errors, drive failure, etc.
- Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
First degree or equivalent in a relevant discipline. To apply click here
Minimum of two (2) years relevant work experience.