Recruitment in an IT and Telecommunications Company: Customer Care Executives
Lorache Group – Our client, an IT and Telecommunications company, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Care Executive
- Create content and engaging ideas for online campaigns
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities.
- Take ownership of customer’s issues and follow problems through to resolution.
- Set a clear goal and deploy strategies focused towards that mission
- Proven working experience as a customer service manager
- Flair for Digital communication
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS Degree in related field.
- Candidate must be residents of Lagos ISLAND.
- Excellent knowledge of Social Media
- Proficiency in English
Salary is 50,000 naira on a monthly basis.
Application Deadline 18th December, 2017. To apply click here