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Recruitment in an IT and Telecommunications Company: Customer Care Executives
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Recruitment in an IT and Telecommunications Company: Customer Care Executives

Lorache Group – Our client, an IT and Telecommunications company, is recruiting suitably qualified candidates to fill the position below:

 

Job Title: Customer Care Executive
Location:
 Lagos
Responsibilities

  • Create content and engaging ideas for online campaigns
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission

Requirements

  • Proven working experience as a customer service manager
  • Flair for Digital communication
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS Degree in related field.
  • Candidate must be residents of Lagos ISLAND.
  • Excellent knowledge of Social Media
  • Proficiency in English

Remuneration
Salary is 50,000 naira on a monthly basis.

 

Application Deadline 18th December, 2017.

To apply click here

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