Home
Blog
Operations Excellence Associate/Manager: Jumia Nigeria
vacancySignage (3).png

Operations Excellence Associate/Manager: Jumia Nigeria

Jumia is Nigeria’s number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid’s items and more in Nigeria and have them shipped directly to your home or office at your convenience!

Objective 

  • As an Operations Excellence Associate, your objective is support the Operations Excellence Manager in establishing and sustaining Africa’s biggest E-commerce Logistics business, and in ensuring implementation of best in class processes to create a cost-effective and profitable company.

Responsibilities 

  • Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
  • Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
  • Participate in implementing lean management practice across Jumia Services globally
  • Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
  • Monitor 5S practices and Material handling
  • Regular audit of data on Jumia Services processes
  • Mitigate any likely risks in SCM Processes / Practices and Customer experience.
  • Participate in structuring detailed logistics capacity planning of Key

Competencies Required: 

  • Must be customer focused
  • Must be process oriented
  • Structured analysis skills are key
  • Attention to details is a must
  • Must have influencing skills
  • Excellent time management is key
  • Proven ability to manage crisis is important

Qualification & Experience 

  • Bachelor’s degree from a reputable university.
  • Must be passionate about e-commerce and operations in Africa.
  • 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management.
  • Little experience in vendor and Team management.
  • Experience in SCM in online or offline retail formats / FMCG companies is a plus.
To apply click here

Testimonial

  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."

    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."

    Ex-Student (PERSONAL EFFECTIVENESS & MASTERY)

    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."

    Ex-Student (DEVELOPING PROBLEM SOLVING SKILLS AT WORK)

    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday