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Officer - Fraud Management: Airtel Nigeria (Airtel Limited)
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Officer - Fraud Management: Airtel Nigeria (Airtel Limited)

Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers.

The company's product offerings include 2G, 3G and 4G services, fixed line, high-speed broadband through DSL, IPTV, DTH, enterprise services including national & international long distance services to carriers. 

Job Purpose

  • The successful role holder will be responsible for the management of Telecommunications Services and electronic interaction for any misuse as defined by NCC, Airtel policy and GSM regulations.
  • She/ he will also be responsible for the enhancement of fraud awareness in the organization in addition to implementing defined strategies that would help in the detection/reporting of fraud within the business.

Duties and Responsibilities
Zero fraud loss on all prepaid fraud issues:

  • To ensure processes and procedures are put in place to prevent fraud and/or abuse of systems and/or accesses in the revenue generating activities.
  • To minimize revenue loss from fraudulent activities.
  • To prevent external or internal fraud activities that result in either a gain or loss of company resources.
  • Identify known/potential fraud losses and prevent them from occurring using proactive and reactive measures; thus providing assurance that all fraud losses are identified and mitigated on a timely basis.
  • Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.

Fraud Investigation/Reporting:

  • Participate in fact-finding as well as admission-seeking interviews.
  • To carrying out detailed investigation, to detect and to report on findings of each case and providing relevant recommendation to aid management decision making.
  • Minimize Leakage from identified fraud incidents by close looping with resolver teams to close all outstanding issues.
  • Investigate prepaid alarms generated on ROC fraud management
  • Prepare preliminary Fraud investigation and incidence reports on findings while ensuring issues, surrounding facts and circumstances are clearly communicated in a timely manner.

Fraud Awareness:

  • To ensure staff and/or internal/external customers are aware of the functions of the Fraud Unit and the impact of fraud on the business and the staff

Risk Assessment & Mitigation:

  • Participate in cross-functional initiatives to proactively prevent fraud and implement changes that can enhance detection and/or deter future subscriber fraud behavior.
  • Proactively identifying possible risk and ensuring closure to avert revenue loss due to raud

Regulatory Affairs:

  • To provide first line support to law enforcement agencies and their agents.
  • Ensure Compliance with the disclosure of subscriber policy and NCC regulatory principles.
  • Ensure all call records and request from LEA are extracted and forwarded on a timely basis.

Skills & Knowledge

  • A University Degree in Accounting, Economics Computer Science or Engineering
  • Minimum of 2 years working experience in the Telecoms industry
  • Good interpersonal skills
  • Good report writing skills
  • Strong problem solving and analytical abilities
  • Extremely detail oriented
  • Good knowledge and experience in the use of Microsoft office tools
To apply click here

Testimonial

  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."

    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."

    Ex-Student (PERSONAL EFFECTIVENESS & MASTERY)

    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."

    Ex-Student (DEVELOPING PROBLEM SOLVING SKILLS AT WORK)

    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday