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Nigerian Stock Exchange (NSE): Customer Service Executive
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Nigerian Stock Exchange (NSE): Customer Service Executive

The Nigerian Stock Exchange (NSE) services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. 
It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world. 

Nigerian Stock Exchange (NSE) is recruiting to fill the vacant positions below:

Key Responsibilities 

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
  • Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
  • Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
  • Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service

Qualification and Experience 

  • Minimum BSC /HND required in any field. 1-2 years relevant experience
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Ability to excel in a fast-paced, demanding environment. Must be physically able to bend, stoop, climb, walk, and lift & carry heavy objects
  • Ability to stay focused, efficient, and effective in managing multiple priorities. Strong interpersonal skills and sound judgment. Proven ability to work independently with little direction to achieve accomplishments. Ability to communicate effectively with all levels of staff and visitors. Strong customer service and organizational skills. Ability to prioritize and be flexible with changing business needs in a team environment

Functional Competence: 

  • Analytical Thinking
  • Business Acumen
  • Strategic Research
  • Conflict Management

Behavioral Competences: 

  • Attention to Detail
  • Customer Service
  • Decision Making
To apply click here

Testimonial

  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."

    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."

    Ex-Student (PERSONAL EFFECTIVENESS & MASTERY)

    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."

    Ex-Student (DEVELOPING PROBLEM SOLVING SKILLS AT WORK)

    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday