Mercy Corps Nigeria: ICT Officer
vacancySignage (3).png

Mercy Corps Nigeria: ICT Officer

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. In Nigeria, Mercy Corps has worked since 2012 by focusing its programming on adolescent girls’ empowerment, economic development, conflict mitigation, and humanitarian response.

They are recruiting to fill the position below:


Job Title: ICT Officer
: Maiduguri (with 30% travel to all other field offices in northern Borno)
Program / Department Summary

  • Mercy Corps is an international relief and development organization working in over 40 countries worldwide helping people build secure, productive and just communities.
  • Our work covers the following sectors: economic development, livelihoods/food security, adolescent girls & Boys empowerment, financial resilience, conflict mitigation and humanitarian response.
  • Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.

General Position Summary

  • Mercy Corps is looking for an IT Officer to join its team in Northern Borno to provide comprehensive support in the areas of ICT and administrative support services throughout all project and field locations in Northern Borno.

Essential Job Functions

  • Management of the LAN /computer network in Northern Borno.
  • S/he will assist with computer maintenance, install equipment, perform preventive maintenance, and the troubleshooting of variety of hardware and software installations.
  • Ensure that system and data availability meets business recovery requirements.
  • Support staff in executing good stewardship and efficient use of agency ICT resources.


End-User Support:

  • Provide timely response to user support requests or promptly escalate issues as needed as per MCN Service Desk procedures.
  • Support the on-boarding of staff process.
  • Conduct user trainings, as appropriate.

Partner Support:

  • Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.


  • Provide consistency in service delivery against established policies, procedures, and service standards.
  • Support the procurement of ICT equipment and software purchases in line with MCN standards and in compliance with donor requirements.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


  • Reports Directly To: Operations Manager and indirectly to the Country ICT Management Lead
  • Works Directly With: Program, Operations, and support team

Knowledge and Experience

  • Relevant University Degree in Electrical Engineering, Computer Engineering, Computer Science, Information Technology with relevant certifications in hardware and software management and application considered a bonus
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Good negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.


Application Deadline  9th November, 2017.

To apply click here


  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."


    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."


    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."


    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday