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Head, Retail Development: Rock Hills Global Services
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Head, Retail Development: Rock Hills Global Services

They have got a fantastic opportunity for a Head, Retail Development to join the Retail Operations department of our client, a leading Department stores in Lagos. Reporting to the Central Retail Operations Director, you will lead programmes of work within the Retail Development team: defining, developing, and delivering improvement initiatives which will reduce costs, waste and errors in our retail division while maintaining or improving our on-shelf availability and customer value proposition.

JOB FUNCTIONS

  • Defining, developing, and delivering a portfolio of improvement initiatives which will drive significant reductions in the operating costs of our business and / or improving our Customer Value (availability, service, standards)
  • Co-ordinate a team of project managers on their individual projects, ensuring that evaluation is accurate and planned changes land successfully and deliver the expected business benefits
  • Share technical expertise to develop high quality project managers being a skilful coach, able to develop wider teams in the Customer Support Centre and the field
  • Networking with and influencing stakeholders in other divisions to deliver cross-divisional initiatives which improve End to End / ‘field to fork’ operational performance
  • Selecting and managing external suppliers of store equipment and technology
  • Interpret wider business and functional strategies and shape Retail Improvement plans to support these
  • Contribute to cross divisional strategies and plans
  • Understand the business inputs of significant change and risk assess the external and internal influences on plans. Adapts and communicates change in strategies and plans
  • Own the strategy for continuous improvement building across the wider Retail Operations function
  • Uses operational specialist skills and experience to develop and deliver growth in continuous improvement capabilities across all areas and levels of the wider Retail team
  • Take the stores and field teams feedback and embed the changes with key stakeholders to add value, become more efficient

SKILLS AND QUALIFICATIONS

  • A strong reputation for placing the customer at the heart of all plans
  • The ability to challenge decisions and behaviours to ensure consistency in service to our customers
  • The ability to build and maintain networks that provide internal and external customer insight
  • The ability to generate confidence through engaging leadership
  • A reputation for coaching teams and individuals to realise their potential
  • The ability to communicate rationale and clarity of the plan
  • HND/FIRST DEGREE IN MARKETING, BUSINESS MANAGEMENT, FINANCIAL MANAGEMENT, ECONOMICS, SUPPLY CHAIN AND RETAIL DEVELOPMENT WITH MINIMUM OF 5 YEARS POST NYSC EXPERIENCE.

Application Closing Date: 23rd June, 2016

To apply click here

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