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Guest Relations Manager: Hilton Worldwide
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Guest Relations Manager: Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences.

Job Description:

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

 

What will it be like to work for a Hilton Worldwide Brand?

 

Their Team Members are the Heart of Hilton. As extraordinary hospitality professionals, they work together to make Hilton a great place to work and to build rewarding careers for themselves and their colleagues. 

 

What will you be doing?

 

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

Meet, greet and direct Guests who enter the lobby area

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

Manage, record and resolve promptly Guest or customer complaints

What are they looking for?

 

Guest Relations Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

 

Previous managerial experience in a customer service function

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Flexibility to respond to a variety of different work situations

To apply click here

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