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Customer Service Representatives: Deloitte Nigeria
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Customer Service Representatives: Deloitte Nigeria

Deloitte is the largest private professional services network in the world. Their reputation for providing high quality services with integrity has earned them the trust of their clients and their people. If you're ready for a career with a dynamic organization in an environment that fosters professional development and career advancement, you're ready for Deloitte. 

Role Summary 

  • The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.

Responsibilities

The candidate will be required to:

  • Effectively receive and handle inbound & outbound calls.
  • Successfully communicate to all stakeholders and callers in a professional manner.
  • Document outcomes of phone calls.

Qualification/Role Specific Competencies/Soft Skills

candidates must:

  • Possess minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
  • Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
  • Excellent written and oral communication skills with Fluency in English.
  • Bi-lingual speakers would have an added advantage. Language preferences include:
    • Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
    • Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
    • Fluency in French, with advanced certificates of competence from a recognized institution.
  • High confidentiality watch and integrity.
  • Possess post-NYSC work experience.
  • Have relevant work experience in a professional environment.
  • Good interviewing and report writing skills.
  • Good multi-tasking skills, Positive attitude to work, good team player.
To apply click here

Testimonial

  • I am so glad I didn't miss out of this opportunity to learn at KEC - (Business Accounting) Eyide Onyeka

  • The training on ERM was very beneficial to me. Before now the concept of risk analysis was vague to me. To this I say thank you KEC!- Mrs Victoria Folorunsho

  • All I can say is that KEC is an outstanding institution- (Risk Management) Umeobi Chidalu

  • The training was very interesting and impactful and refreshed my memory to lot of things I have forgotten (Business Accounting) Ochala Margareth

  • "It was a knowledgeable experience and different perceptions of various individuals presented itself."

    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

    Isegen Henrietta Thalatu

  • "An eye opener and sharpener of what I know and has made me happier now in class and I hope for greater joy in futuristic achievement. Everything was just on point for the training."

    Ex-Student (PERSONAL EFFECTIVENESS & MASTERY)

    Orowale Adeshina

  • "The training was a nice one, the beautiful part of the training was the practical session included which made the training easy and simple to understand."

    Ex-Student (DEVELOPING PROBLEM SOLVING SKILLS AT WORK)

    Orowale Adeshina

  • "The training was really wonderful and I am very happy I came because it would have been a great loss if I didn't."

    Ex-Student (Aptitude Test & Proficiency Examination)

    Olajide Kolawole

  • "The training was fantastic, infact I wish I knew about KEC and their training earlier before now"

    Ex-Student (Aptitude Test & Proficiency Examination)

    Eboigbe Andrew

  • "The facilitators were able to demonstrate good knowledge of the course, they created room for interactions. In my opinion the training was perfect"

    Ex-Student (Introduction to Job Search Skills)

    Afolabi Sunday