Customer Service Executives: IT and Telecommunications Company
Lorache Group – Their client, an IT and Telecommunications company, is recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos Island
- Create content and engaging ideas for online campaigns
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Proven working experience as a customer service manager
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Flair for Digital communication
- Excellent knowledge of Social Media
- Proficiency in English
- Customer service orientation
- BS Degree in related field.
Salary is 50,000 naira on a monthly basis.
To apply click here
- Candidate must be residents of Lagos Island only.