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Customer Service Executives: IT and Telecommunications Company
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Customer Service Executives: IT and Telecommunications Company

Lorache Group – Their client, an IT and Telecommunications company, is recruiting to fill the position below:

 

Job Title: Customer Service Executive
Location:
 Lagos Island
Responsibilities

  • Create content and engaging ideas for online campaigns
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements

  • Proven working experience as a customer service manager
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Flair for Digital communication
  • Excellent knowledge of Social Media
  • Proficiency in English
  • Customer service orientation
  • BS Degree in related field.

Salary
Salary is 50,000 naira on a monthly basis.

Note:

  • Candidate must be residents of Lagos Island only.
To apply click here

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