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CornerStone Staffing NG Fresh Job for Inbound Call Center – Team Lead
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CornerStone Staffing NG Fresh Job for Inbound Call Center – Team Lead

CornerStone Staffing NG – Their client, a big player in the FMCG Industry, is looking to recruit a suitably qualified candidate for the position below:


Job Title: 
Inbound Call Center – Team Lead
Location: Lagos
Job Type: Contract for 2 – 3 months

Responsibilities

  • This is a 2 – 3 month and may be extended based on performance.
  • Manage Inbound Customer Relations Specialists with calls from customers concerning product related issues, and various activities
  • Coordinate daily workforce plan and monitor scheduled adherence
  • Ensure quality by ongoing call and case reviews
  • Administer timely coaching/feedback while maintaining encouragement and support
  • Monitor and report customer satisfaction results through evaluation of survey feedback, overall call center metrics, and adherence of business processes to achieve the department goals
  • Assist with the development, implementation and training on business processes
  • Act as a liaison between other work groups to ensure positive relationships and accurate sourcing of information

Knowledge, Skills, and Experience

  • 5+ years management or supervisor experience in a mid-size inbound call center
  • Directly supervises 10-25 employees in a call center production environment.
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills
  • Minimum B.Sc /HND required in any field.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
To apply click here

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