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Clients Relations Unit Team Lead: Hodge Auto Centre
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Clients Relations Unit Team Lead: Hodge Auto Centre

Hodge Auto Centre fields a unique blend of a highly motivated team of young professionals with relevant business, technology and enterprise experience. Their team includes individuals from diverse backgrounds with a confirmed passion to excel at making use of your automobile as safe and pleasurable as the manufacturer intended.

Job Details

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Writes and administers performance reviews for skill improvement.
  • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
  • Ensures employees have appropriate training and other resources to perform their jobs.
  • Responds to and resolves employee relations issues expressed by team members.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
  • Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Requirements:

  • Must have a degree
  • Must have 4 years of experience
To apply click here

Testimonial

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    Ex-Student (COMMUNICATION & CUSTOMER SERVICE SKILLS)

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    Ex-Student (Introduction to Job Search Skills)

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