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Card Support Officer: Stanbic IBTC Bank Plc
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Card Support Officer: Stanbic IBTC Bank Plc

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Job Details

Group Information Technology systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

 

Job Purpose

E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, FinacleInternet Banking, Telephone Banking, Finacle USSD

Key Responsibilities/Accountabilities

  • Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Portal, Postilion Office, Postilion Realtime and other auxiliary systems Switching system uptime and availability above 95% at any given time
  • Customer satisfaction around card issuing system as well as system uptime above 95%
  • Channels Integration and Postilion Application implementation, Support, Support banking application projects relating to eChannels
  • 90% Successful project delivery around Cards and payment applications
  • Timely resolution of e-Channel applications incidents raised within the agreed SLA
  • 95% remedy SLA met
  • Administration and support of e-Payment solutions e.g. PayDirect, WebPay and REMITA,
  • 95% successful rate across all payment platforms

 

Preferred Qualification and Experience

  • First Degree in IT and Computer Sciences
  • 1-2 years experience in Information Technology (IT Operations)
  • MSQL server administration
  • Chartered Institute of Business Analyst

 

Knowledge/Technical Skills/Expertise:

  • Integrate Patterns Between Systems
  • IT Applications
  • Technical Analysis
  • Proficent Application Knowledge for Support
  • Strong analytical and problem solving skills
  • Excellent customer relationship and ability to manage client expectations
To apply click here

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