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CLIENT SERVICE OFFICER AT STANBIC IBTC BANK PLC
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CLIENT SERVICE OFFICER AT STANBIC IBTC BANK PLC

Job Title: Client Service Officer

Job ID: 19922

Location: Lagos, Nigeria

 

Job Details

Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

 

Job Purpose

  • To provide an operational Regional IT Support structure to ensure that general IT problems in the bank and particularly the assigned region are resolved promptly and efficiently.
  • The operation support includes first level support on users’ workstations, file/print servers, IT peripherals, LANs and communication equipment.

 

Key Responsibilities/Accountabilities

  • Provide first level support on IT related issues in all the branches within the region
  • Repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.
  • Upgrade/Downgrade and Configure Internet Explorer 7 for Finacle on users systems.
  • Repair/re-install and configure Finacle client applications on desktops and notebook PCs.
  • Carry out first level support on hardware (workstations, scanners, printers, and other peripherals).
  • Carry out first level support on applications (Ms Operating system, MS Office suite, Finacle and Intranet applications) and ensuring online service availability during operational hours.
  • Carry out first level support on LANs
  • Carry out first level support on ATMs
  • Support Trader and Mobile Payment solutions

 

Preferred Qualification and Experience

  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
  • At least 3 years’ experience in IT.

 

Knowledge/Technical Skills/Expertise

  • Branch Rollout - Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new branches
  • Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) to branches when BUs relocate
  • Support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, etc.
  • Carry out other functions in the department that may be assigned.

 

How to apply

Interested and qualified candidates should:

 

Application Deadline Date

30th November, 2016.

To Apply Click Here

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