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Dragnet Solutions Limited: Client Relationship Management Executive
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Dragnet Solutions Limited: Client Relationship Management Executive

Dragnet Solutions Limited – Their client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity below:

             

Job Title: Client Relationship Management Executive
Location
: Lagos
Job Description

  • Candidates will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.

Key Responsibilities

  • Develop close relationships with customers, vendors and client managers
  • Grow the individual client business through continuous interaction and persuasion.
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
  • General monitoring of clearing operations activities to ensure compliance with operational procedures.
  • Monitor client satisfaction through customer experience measurement
  • Updating clients on status as well as delivery schedule of shipment
  • Conduct relevant benchmarking and analysis to identify opportunities for business improvement
  • Monitor service performance of vendors and third parties to improve service levels
  • Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
  • Executing vendor-efficiency customer surveys and analyzing results.

Requirements

  • A Bachelor’s degree from a reputable University
  • Minimum of four (4) years’ working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company
  • Applicant should not be more than 28 years old

Skills:

  • Clear Verbal and written Communication
  • The Ability to Listen Closely to Customers
  • Attitude
  • Good computer skills
  • Critical thinking skills
  • Persuasion skills

Salary Range
Expectations are from N100,000 – N120,000.

To apply click here

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